FIND YOUR IDEAL TRANSPORTATION WITH US

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Terminal 1 map

the Terminal 1 Pickup Map


TERMINAL 1 PICKUP INSTRUCTIONS

Step 1: Collect your luggage

After passing migration, collect your luggage and proceed through customs.

Step 2: Exit through "Authorized Taxis and Transportation"

After customs, please follow the signs for "Authorized Taxis and Transportation."

Important

Ignore transportation vendors, timeshare representatives and anyone offering unsolicited assistance. They are not affiliated with Royal Pickup

If you need any assistance with your transportation, please contact Royal Pickup directly.

Please do not rely on information from taxi drivers or unauthorized transportation representatives regarding your Royal Pickup reservation. They are not affiliated with Royal Pickup and do not have access to your booking information.

In some cases, they may claim that they have contacted Royal Pickup on your behalf or tell you to take a taxi and that Royal Pickup will reimburse the fare afterward. This is not true.

Royal Pickup will never ask you to take another taxi and request reimbursement later.

To protect yourself from misleading information or unexpected charges:

- Do not allow anyone else to contact Royal Pickup on your behalf.

- Do not show your reservation information to unauthorized representatives.

- Do not take another transportation service unless instructed directly by Royal Pickup.

- If you cannot find us, please contact Royal Pickup directly and we will gladly assist you.

When in doubt, stay in the authorized transportation area and contact us directly. Our team is here to assist you. đź‘‘

Step 3: Proceed to the Royal Pickup meeting point

Royal Guidance

Airport and logistics team phone numbers


Terminal 1 Airlines


American Airlines

Airline

American Airlines

Air Canada

Airline

Air Canada

Air Transat

Airline

Air Transat

Avianca

Airline

Avianca

Copa Airlines

Airline

Copa Airlines

Delta

Airline

Delta

Discover

Airline

Discover

Flexjet

Airline

Flexjet

JetBlue

Airline

JetBlue

Mexicana

Airline

Mexicana

Viva Aerobus

Airline

Viva Aerobus

WestJet

Airline

WestJet

GOOD TO KNOW

What happens if my flight is delayed?

We monitor your flight. If it is delayed, your pickup time will be adjusted automatically.

What happens if immigration or baggage is delayed?

Do not worry. We understand that airport processing times may vary.

What should I do if I cannot find our representative?

Stay in the authorized transportation area and contact us immediately. Please do not leave the terminal in another vehicle.

What happens if my terminal changes?

If your airline changes your arrival terminal, select the correct terminal above and notify our team immediately through WhatsApp or Contact Us

Does the airport have Wi-Fi?

Yes. You can connect to the airport's available Wi-Fi before exiting in case you need to contact us.

Tulum Airport Pickup Map & Meeting Point Guide