Privacy Policy

Company Information

Royal Pickup

- Website: https://royalpickup.com/

- Email: support@royalpickup.com

- Phone: +52 998 734 8024

Information Collection and Use

We collect different types of information for various purposes, including providing transportation services, managing reservations, improving our Service, communicating with customers, and maintaining the security and functionality of our website.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you.

This may include, but is not limited to:

- First name and last name

- Email address

- Phone number

- Pickup and drop-off information

- Flight information, including airline name and flight number

- Hotel, resort, Airbnb, villa, or private address information

- Reservation details

- Payment-related information

- Cookies and Usage Data

Usage Data

We may also collect information about how the Service is accessed and used.

Usage Data may include information such as your device’s Internet Protocol address, browser type, browser version, pages visited on our Service, time and date of visit, time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking and Cookies Data

We use cookies and similar tracking technologies to monitor activity on our Service and store certain information.

Cookies are small files that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Tracking technologies may also include beacons, tags, and scripts used to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse cookies or to notify you when cookies are being sent. However, if you do not accept cookies, some parts of our Service may not function properly.

Examples of cookies we may use include:

- Session Cookies: Used to operate our Service.

- Preference Cookies: Used to remember preferences and settings.

- Security Cookies: Used for security purposes.

- Analytics Cookies: Used to understand how visitors interact with our website.

- Advertising Cookies: Used to help us improve marketing and advertising performance.

Use of Data

Royal Pickup may use collected data for the following purposes:

- To provide, operate, and maintain our Service

- To process reservations and transportation requests

- To communicate with customers regarding bookings, confirmations, changes, cancellations, and pickup instructions

- To provide customer support

- To monitor flight information when provided by the customer

- To improve our website, services, marketing, and customer experience

- To notify customers about changes to our Service

- To detect, prevent, and address technical issues

- To help prevent fraud, unauthorized transactions, or security incidents

- To comply with legal obligations

- To enforce our Terms, Conditions, and Cancellation Policy

Payment Information

Payments may be processed through third-party payment providers.

Royal Pickup does not directly store complete credit card numbers or full payment card details on its own systems unless specifically stated by the payment processor.

Payment information is handled by third-party payment providers according to their own privacy policies, security standards, and terms of service.

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction.

If you are located outside Mexico and choose to provide information to us, please note that your information may be transferred to Mexico, the United States, or other locations where our service providers operate.

By submitting your information, you agree to that transfer.

Royal Pickup will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Data

Royal Pickup may disclose your Personal Data when necessary and in good faith belief that such action is required to:

- Comply with a legal obligation

- Protect and defend the rights or property of Royal Pickup

- Prevent or investigate possible wrongdoing in connection with the Service

- Protect the personal safety of users, customers, employees, drivers, representatives, or the public

- Protect against legal liability

- Process reservations, payments, customer support, or service-related operations

Service Providers

We may employ third-party companies and individuals to help facilitate our Service, provide services on our behalf, perform Service-related functions, process payments, manage reservations, analyze website usage, improve marketing, or assist with customer communication.

These third parties may have access to your Personal Data only to perform these tasks on our behalf and are expected not to disclose or use it for any other purpose.

Service Providers may include, but are not limited to:

- Payment processors

- Website hosting providers

- Booking system providers

- Analytics providers

- Advertising platforms

- Customer communication tools

- Transportation operators or service partners when necessary to complete the reservation

Analytics and Advertising

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google may use collected data to monitor the use of our Service and may share this data with other Google services. Google may also use collected data to personalize ads within its own advertising network.

You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

Microsoft Clarity and Microsoft Advertising

We may partner with Microsoft Clarity and Microsoft Advertising to understand how users interact with our website through behavioral metrics, heatmaps, session replay, cookies, and similar technologies.

This information may be used for website optimization, fraud prevention, security, analytics, and advertising purposes.

Security of Data

The security of your data is important to us. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While Royal Pickup uses commercially reasonable methods to protect your Personal Data, we cannot guarantee absolute security.

Customers are responsible for ensuring that any information they provide is accurate and submitted through official Royal Pickup communication channels.

Retention of Data

Royal Pickup may retain Personal Data for as long as necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, prevent fraud, enforce agreements, and support legitimate business purposes.

When personal information is no longer needed, we may delete, anonymize, or securely store it in accordance with applicable laws and business practices.

Links to Other Sites

Our Service may contain links to third-party websites that are not operated by Royal Pickup. If you click on a third-party link, you will be directed to that third-party website.

We strongly recommend reviewing the Privacy Policy of every website you visit. Royal Pickup has no control over and assumes no responsibility for the content, privacy policies, practices, or services of third-party websites.

Children’s Privacy

Our Service is not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18.

If you are a parent or guardian and believe that a minor has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a minor without proper consent, we will take reasonable steps to remove that information.

Customer Rights and Requests

Depending on your location and applicable law, you may have the right to request access, correction, deletion, or limitation of the personal information we hold about you.

To make a privacy-related request, please contact us using the contact information below. We may need to verify your identity before processing certain requests.

Changes to This Privacy Policy

Royal Pickup may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

We may also notify users by email, website notice, or other communication methods when appropriate.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact Royal Pickup:

- Website: https://royalpickup.com/

- Email: support@royalpickup.com

- Phone: +52 998 734 8024